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Now In: Frequently Asked Questions
The Website
What is the Outdoor Supermarket?
The Outdoor Supermarket is an online shopping facility providing you one of the most cost effective ways of buying Outdoor equipment. It offers a wide array of the best gear for backpacking, camping, skiing, walking, travelling and more, all at prices guaranteed to be unbeatable.
Who can I get in touch with about Business Opportunities?
For Business Opportunities, Link Requests, Marketing and Advertising queries, please contact support@ OutdoorSupermarket.com
I am having problems with the website – who do I contact?
webmaster@ OutdoorSupermarket.com
What do I do if I forget my password?
Enter your email address into the box under the ‘Forgot your Password?’ section on the login page. We will automatically send you an email with your password to your email address you have registered with.
Product Information
How can I find out more information about a product?
Normally, all the information we have about products is shown on the website. However, if you require more than what is available, please use the contact form.
How do I know that the item is in stock?
All items should be available, unless there is a specific reference. If an item is temporarily out of stock, this will be shown. Items that are no longer available are marked as ‘sold out’ or are removed from the site. If you have ordered an item which is no longer available then you will be contacted immediately and advise on alternatives.
Is there a warranty or guarantee?
What the Manufacture offers.
Can you send me a catalogue?
Due to the vast number of products we have and the regular changes and updates, we do not send out catalogues. You will be able to find everything online.
Do you sell replacement parts?
No, you would need to contact the manufacturer for spares.
What are the sizes of the products?
You will find a link at the bottom of the website detailing all of the available sizes of the products and explains what the sizes are.
Payment
Can I pay by any other means?
Unfortunately, because we are an online store, all payments must be done on the website. It is a secure online payment.
How do I know my online payment is secure?
All online payments are made via PROTX (www.protx.com)
Personal Information
What will my personal details be used for?
Only if permission given, we may send you information or offers from third party companies. You have the choice to opt out of these emails.
Delivery
How can I track my order?
When you are logged in, go to order status/history and at the bottom you will see your order/billing history.
I want my product delivered to a different address, what do I do?
Unfortunately, once your order has been placed, we cannot change the delivery address that you have already entered so please make sure this is entered in correctly to begin with.
Your delivery address can however be different to your billing address. This must be entered in at the beginning.
Returns
If my clothes don’t fit or my shoes do not fit, can I return the product?
Please read the return page under Customer Service drop down menu for full details about our returns policy.
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